Faq
Pre Service
How long does shipping take?
How long does shipping take?
Shipping usually takes around 5 business days by UPS or FEDEX. Delivery time may vary depending on your location. Once your order has shipped, we will send you an email with tracking information. Please contact us if you have any other questions about our products or your delivery.
Can I customize my order?
Can I customize my order?
At this time, we can only support product customization for wholesale orders with a minimum order quantity of 10 units. If you’re in need of customized products, please contact us by email. We look forward to assisting you.
Can I get a discount?
Can I get a discount?
Zhongxiang Houseware offers frequent promotions and discounts. For the latest sales and promotions, check out our website and social media pages. Additionally, you can earn 15% off your next order with us when you become a Zhongxiang Houseware member.
What is your warranty policy?
What is your warranty policy?
We have a 30-day warranty for our customers. That means you may return or exchange in 30 days after delivery. Return shipping fee will be charged.
Where are you located?
Where are you located?
The Zhongxiang Houseware headquarters is located in Shenzhen, China, and our factory is in Dongguan, China. You can learn all about our production process and products on the Zhongxiang Houseware website, or contact us directly with any questions.
During Service
Can I change my shipping address?
Can I change my shipping address?
Yes, as long as your package has not yet shipped, you can change the delivery address for your order. Please contact us as soon as possible by email or direct message to make the change. If your products have already shipped, we apologize but we unfortunately can’t change the delivery address at this late stage.
Can I cancel my order?
Can I cancel my order?
Yes, as long as your products have not yet shipped, you can cancel your order. If your package has already shipped, you can proceed with our returns process once you receive your package.
How do I track my order?
How do I track my order?
Once your order has shipped, we will send you an email with tracking information for your convenience. You can track your order through the email or on our website. Please contact our customer service team if you have any additional questions.
What can I do if my order is delayed?
What can I do if my order is delayed?
We guarantee that Zhongxiang Houseware orders ship within 3 business days. If for any reason your shipment is delayed, we offer 5% cash back. Please contact our customer service team by email if your order has been delayed.
Can I add or remove items in my order?
Can I add or remove items in my order?
Yes, please contact our customer service team to add or remove products in your order.
Do you offer price matching?
Do you offer price matching?
Yes, we offer a 15-day price match guarantee.
Post Service
How do I make a return?
How do I make a return?
We have a 30-day warranty for all Zhongxiang Houseware products. To return or exchange your products within 30 days of delivery, contact our customer service team via email or direct message.
Can I combine products from two different orders into one shipment for a return?
Can I combine products from two different orders into one shipment for a return?
Yes, you can send products from two different orders back under one tracking number. Please ensure that the products are in their original packaging, and note that a return shipping fee will be charged. For more detailed information, reach out to our customer service team.
How long does it take to process a return?
How long does it take to process a return?
Once your returned products have been received by Zhongxiang Houseware damage-free, refunds will be processed within 30 days. Please refer to the order information on our website for additional refund details.
I am outside of the returns policy, can I still make a return?
I am outside of the returns policy, can I still make a return?
We’re sorry, we can only accept returns that meet our return policy requirements. If your order doesn’t qualify for a return, please reach out to our customer service team to receive a coupon for your next purchase.
Do I have to use the original packaging to make a return？
Do I have to use the original packaging to make a return？
Yes. To avoid potential damage during shipping, we only accept return items that are in their original packaging. Thank you for understanding.
Do you return the shipping charge?
Do you return the shipping charge?
For return shipments related to quality issues, we cover the return shipping fee. For all other returns, the shipping charge is billed to the customer. Please contact our customer service team as soon as possible if you are experiencing any quality issues.
Does it cost money for me to make a return?
Does it cost money for me to make a return?
In accordance with our return policy, customers will be responsible for the return shipping fee unless the return is the result of a quality issue. Please contact our customer service team for more detailed information.
Does it cost money for me to make an exchange?
Does it cost money for me to make an exchange?
If you’d like to make an exchange, you can expect to pay the price difference between the original product and the replacement product as well as the shipping fee.
Where's my refund?
Where's my refund?
Once your returned products have been received by Zhongxiang Houseware damage-free, refunds will be processed within 30 days. Please refer to the order information on our website for additional refund details.
Can I exchange an item?
Can I exchange an item?
Yes, you can exchange your product within 30 days of delivery. Please note that a return shipping fee will be charged.
When will I receive my exchange order?
When will I receive my exchange order?
Your new product will be shipped after we receive your returned original item. Shipping typically takes about 5 business days by UPS or FEDEX. Delivery time may vary depending on your location.
The product arrived broken. What can I do?
The product arrived broken. What can I do?
We offer free returns and exchanges for products with any quality issues. If you choose to return your product, we will provide you with a 10% discount on your next purchase. If you make an exchange, we will provide you with 10% cash back within 60 days after you receive the new product.
